www.rocket-queens.com ships worldwide using COURIER CENTER for Greece and DHL for Europe and the rest of the world.
All shipments destined for countries inside and outside the European Union, are accompanied by an invoice declaring the value of the merchandise.
Shipping costs within Greece are 5,00 € and free shipping is available for orders over 100,00 €.
For European countries free shipping is available for orders over 300,00 €.
Shipping costs for the rest of the world are:
For all European countries, USA, CANADA, MEXICO – 25€
For UK – 29€
For the rest of the world – 33€
Shipping costs are calculated and displayed in the checkout process and included in the final price of the product in the checkout.
Orders are usually processed and shipped out within 48 hours from receipt. Order processing begins at the time you receive your order confirmation email . During sales or special promotions, processing times may be longer.
When your order has shipped, you will receive a Shipping Notification email from us containing your order number and the tracking number of your shipment. With this number, you can access the tracking page of our shipping partner to monitor the progress of your package as it is in transit to you.
Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client–including but not limited to: the cost of re-entry, customs fees and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due the client.
Pre-Ordered items will be shipped as soon as they are made in our store. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
PRODUCT AVAILABILITY ISSUES
Some items require more time to ship out than described above so please check the shipping status of each product (in the product information page) if quick delivery is a critical aspect when placing your order.
DIFFERENT SHIPPING STATUS ITEMS
In case your shopping bag includes items with different shipping statuses additional shipping charges will apply in case of multiple shipments
Estimated delivery time: 2-5 days, unless there is different information on the specific product.
Please note :
Couriers do not make deliveries or pick-ups on Sundays and Greek holidays.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the www.rocket-queens.com commercial agreement, the package may risk being sent back to Greece at the Client’s expense including any import fees that may be assessed upon re-entry to Greece. These fees will be deducted from any eventual reimbursement.
www.rocket-queens.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of www.rocket-queens.com
For any inquiries about your order or complaints, please contact our Customer Care Team at firstname.lastname@example.org or call us at tel : +30 6947905878